Do not let diabetic
patients miss their
sight-saving check
Your lapsed patients get a call, not a letter. The reason for their recall is explained clearly. If they want an appointment, it gets booked there and then. Your team never has to pick up the phone to chase a recall again.
SIGHTSYNC
Automated Recall System
Data Upload
CSV or direct practice system sync
Patient Screening
TPS check · deduplication · risk flags
AI Recall CallsIN PROGRESS
GOC-aligned · 9am to 6pm OFCOM hours
Appointment Booked
Live booking · SMS confirmation · calendar sync
38%
Booking rate
3-channel
Outreach
10 min
Setup time
Built with compliance in mind
GDPR & UK GDPR
Patient opt-out portal, consent audit log. Practice is data controller. We are your data processor.
OFCOM Compliant
Calls only Mon–Fri 9am–6pm UK time. No calls on weekends or UK bank holidays.
GOC-Aligned Scripts
Risk-stratified scripts for diabetic, glaucoma, myopia and standard patients — following GOC recall guidance.
PECR Compliant
AI self-identifies as automated on every call. TPS/CTPS screening on every number. Instant opt-out via press-0.
UK & EU Data Residency
Patient data stored in UK/EU-based infrastructure only. No patient data transferred outside the UK/EU.
Everything you need
Purpose-built for UK optical practices. No complicated setup and no technical knowledge required.
Clinical Risk Stratification
Not every lapsed patient needs the same urgency. SightSync groups your list by clinical risk — diabetic and glaucoma patients go first, standard recalls follow. The right call reaches the right person at the right time.
Conversations, Not Recordings
SightSync speaks to patients the way a trained receptionist would — calmly, clearly, and with the clinical reason for the call explained. It discloses it is automated upfront, handles questions and books the appointment there and then.
Booking Confirmation by Text
The moment a patient agrees to an appointment, a confirmation goes straight to their phone. It includes the date, time, a calendar link and an opt-out option. No chasing, no follow-up calls needed.
Works with Any Practice System
Export a patient list from Optix, Acuitas, Optisoft, Flex or anything else — drag it in and you are ready to launch in under a minute. Direct API integrations for major PMS systems are in development for Practice and Group plans.
Ready for Any Inspection
Every call is logged with a timestamp, transcript and recording. If your GOC inspector or CQC auditor asks for evidence of your recall process, it is all there — searchable, exportable and complete.
Fully Compliant by Design
Patients are told the call is automated before anything else. Pressing 0 ends the call immediately and removes them permanently. Every text includes a personal opt-out link. Compliance is not a checkbox — it is built into every interaction.
Three Chances to Connect
If a call goes unanswered, a WhatsApp message follows. If that is not opened, an email goes out. Each message includes a booking link personal to that patient — giving every patient three chances to respond.
Appointment Reminders
A day or two before each appointment, SightSync checks in with the patient — quick, polite and to the point. They confirm, cancel or reschedule. Your diary fills itself and last-minute gaps close before they cost you.
Find What Works, Then Scale It
Test two different call scripts at the same time and let the results decide which one wins. Once a clear difference appears, SightSync flags it. You approve the change and every future campaign benefits from what you learned.
Platform
One platform. Every patient touchpoint.
From first recall to annual review — SightSync automates every step of the patient engagement lifecycle.
SightSync Recall
Lapsed patients receive a warm, clinical call — not a generic reminder. Most book in the same conversation.
SightSync Voice
Sounds like a real person from your practice. Questions answered, hesitation respected, appointments confirmed.
SightSync Engage
Unanswered calls become follow-up texts. Each one includes a direct booking link so nothing slips through.
SightSync Analytics
Every call tracked, every booking logged. Know exactly what is working and where revenue is being recovered.
£1,200+
Example monthly revenue recovered
Based on 50 calls, 30% booking rate, £80 average appointment value. Results vary by practice.
4 hrs
Staff time saved per week
Each manual recall call takes 3–5 minutes. SightSync handles the outreach automatically.
35–50%
Booking rate on high-risk clinical recalls
Patients respond to a clearly explained clinical reason for the call rather than a generic reminder.
Security and Compliance
Your patients' data is in safe hands
SightSync is built to clinical-grade security standards. Every patient interaction is protected end-to-end by military-grade AI encryption — the same standard used to protect classified government communications.
Military-Grade Encryption
All patient data, call recordings and communications are protected by AES-256 encryption at rest and in transit.
UK GDPR Compliant
Designed from the ground up for the UK data protection framework. Patient records are deleted after 12 months.
PECR and GOC Aligned
Automated disclosure on every call. Instant opt-out by voice or text. Full audit trail for every patient contact.
CQC Ready
Complete interaction logs, transcripts and timestamps. Your practice is inspection-ready at all times.
Why recall matters
Manual recall is broken. Patients slip through the gap every year. Here's how SightSync closes it — honestly.
Your staff shouldn't spend their day on hold
Recall calls are the part of the job nobody enjoys. Patients ignore unknown numbers. Staff repeat the same script fifty times a week. SightSync handles the full outreach cycle — phone call first, then WhatsApp, then email — so your team can focus on patients who are already through the door.
Reaching out is a duty of care
Over two million UK adults have undetected sight loss. Eye tests catch diabetic retinopathy, glaucoma, and AMD before patients notice symptoms. Proactive recall isn't just good business — it's clinical responsibility. SightSync helps you meet that duty at scale, with a full audit trail for GOC inspections.
Patients always stay in control
Every call opens with a clear disclosure that it's automated — a legal requirement. Patients can opt out permanently by pressing 0, replying STOP to any message, or visiting their personal opt-out link. Once opted out, they are excluded from all future campaigns. No exceptions.
How a campaign works
From patient list to confirmed appointments — five steps, fully automated. No technical setup. No coding required.
Import your patient list
Upload a CSV from any practice management software — Optix, Acuitas, Optisoft, or others. Or connect your PMS directly for automatic nightly sync. SightSync reads name, phone, last-seen date, and clinical flags (diabetic, glaucoma, myopia child).
Launch a campaign
Select a risk group and click Launch. Calls are queued within OFCOM hours (Mon–Fri 9am–6pm UK). Every number is screened against the TPS before calling. The AI opens each call by identifying itself as automated.
3-channel patient contact
The AI calls first. If it books an appointment, an SMS confirmation goes out immediately. If the call is unanswered or goes to voicemail, a WhatsApp message and email are sent automatically — giving every patient three chances to respond.
Appointment confirmation calls
24–48 hours before each booked appointment, SightSync calls the patient to confirm. The patient can confirm, cancel, or reschedule on the spot. Cancellations free the slot automatically, reducing last-minute gaps in your diary.
Full audit trail & analytics
Every call outcome, transcript, and booking is logged for your GOC audit trail. See answer rates, booking rates, and revenue estimates per campaign. Failed calls retry up to 3 times over 48 hours, automatically.
Try SightSync free — your first 50 calls are on us. No credit card required.
Start Free TrialFrom CSV to booked appointments in three steps
No technical knowledge required. Setup takes ten minutes.
Upload Your Patient List
Export your lapsed patients from your practice system and drag the file in. SightSync reads it, removes duplicates, screens against TPS and sorts patients by clinical risk. Takes about a minute.
Launch a Campaign
Pick which group to contact first — diabetic, glaucoma, myopia or standard — and press Launch. Calls go out automatically during permitted hours with scripts written for that specific risk category.
Watch the Bookings Come In
Your dashboard shows who answered, who booked and who needs a follow-up text. Appointments land straight in your calendar. Confirmations go to patients without you lifting a finger.
Simple, transparent pricing
Choose the plan that fits your practice. All plans include phone, WhatsApp and email outreach. No setup fees. 14-day free trial. Cancel any time.
Included calls are bundled monthly. Additional connected calls are charged at 51p each and added automatically to your next invoice.
Starter
300 calls included · 51p per call overage
Ideal for a single-site practice
- 300 AI recall calls per month
- Phone then WhatsApp then email fallback
- CSV patient import with any practice system
- GOC-compliant clinical scripts
- SMS and email booking confirmation
- Call recordings and full audit trail
- Email support
Practice
750 calls included · 51p per call overage
Most popular for busy practices
- 750 AI recall calls per month
- Appointment confirmation calls
- Diary scheduling and patient self-rescheduling
- Practice system direct connect — Optix, Acuitas, Optisoft (coming soon)
- Google and Microsoft Calendar sync
- Script testing and analytics
- Priority support
Group
2,000 calls included · 51p per call overage
For multi-site optical groups
- 2,000 AI recall calls per month
- Up to 5 practice locations
- Group analytics dashboard
- Custom scripts per risk category
- All practice system integrations included
- Full CQC and GOC audit trail
- Dedicated account manager
Enterprise — custom pricing
5 or more locations · 3,000 or more calls · SLA · NHS integration · custom onboarding
Your first 50 calls are completely free — no credit card required. Overage calls are answered calls above your monthly allowance, billed at 51p each and added to your next invoice automatically.
Common questions
Honest answers to what practices actually ask before signing up.
Start recovering patients this week
Upload your patient list, run your first campaign and see which patients book. No contracts, no commitment for the first 14 days.
Start Your Free TrialSetup in 10 minutes · No credit card required · GOC-aligned scripts included